Blog Category: team management

How Great Leaders Wow Todays Employee

21 October 2011

There are a few common factors that stand out in how great leaders wow today's employees. To get to be a great leader you must have succeeded in your field, you must have experienced both good and bad times and made it through the other side stronger. These successes and the decisions you made to reach them will empower you to be successful and viewed as such.

In this article I have broken down the ways that great leaders wow today's employees into six sub sections of great leadership skills

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Providing Customer Service to the Customer Service Team

10 December 2010

Managing your own business is certainly difficult on your own. This is why people hire well-trained professionals to assist them when their business grows in size. The hope: these professionals will be well equipped to handle the business and help it to grow and profit. However, its still up to you to provide the customer service at times.

This is even true for your customer service team. Believe it or not, you'll have to provide ample customer service to your customer service team if you want everything to run smoothly and remain on track.

Although you hired your customer service team to assist your customers, they will still need both guidance and assistance to ensure smooth sailing. For example: do your employees immediately know your position, or do they share your same business vision and focus? If not, its important that you start off by making sure you're all on the same page.

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Using a Manufacturing Line Approach to Managing Virtual Employees

08 August 2010

Hi everyone, here is another video blog from us about how you can use a manufacturing line style methodology to manage a team of virtual employees.

These days more people are considering outsourcing, so the things going through your mind might be questions on how to implement virtual staffing solutions, without the pain of mis-communication or mis-direction.

See the video for more info.

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